Privacy policy

Privacy Policy

Last Updated: September 18, 2026

Orvellanova ("Orvellanova", "we", "us", or "our") respects your privacy and is committed to protecting personal information collected through our online store.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

1. Information We Collect

Depending on how you interact with our store, we may collect:

Name
Email address
Telephone number
Billing address
Shipping address
Order information
Transaction information
Customer service communications
Product preferences and shopping activity
Device and browser information
IP address and website interaction information

Payment card information is generally processed by the applicable payment provider rather than stored directly by Orvellanova.

2. How We Use Personal Information

We may use personal information to:

Process and fulfill orders
Arrange shipping and delivery
Process payments
Provide customer service
Process returns, exchanges, and refunds
Communicate about orders
Respond to customer inquiries
Improve our website and services
Detect and prevent fraud or unauthorized transactions
Maintain website security
Comply with applicable laws and legal obligations
Provide promotional communications where permitted by applicable law

3. Shopify and Third-Party Service Providers

Our online store is powered by Shopify.

We may use third-party service providers for payment processing, shipping, fulfillment, analytics, customer support, website functionality, fraud prevention, and other business operations.

Information may be shared with these providers when reasonably necessary to provide requested services or fulfill legal and business obligations.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Operate essential website functions
Remember customer preferences
Analyze website performance
Understand how visitors use our website
Improve the customer experience
Support marketing activities where permitted

You may manage certain cookie settings through your browser or available privacy controls.

5. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, alteration, disclosure, misuse, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, prevent fraud, resolve disputes, comply with legal obligations, and fulfill other legitimate business purposes.

7. Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including rights to access, correct, delete, restrict, or object to certain processing.

Privacy requests may be sent to:

FranciscoWillbrand569044@hotmail.com

We may request reasonable information to verify your identity before processing certain requests.