Refund policy

Return and Refund Policy

Last Updated: September 18, 2026

At Orvellanova, customer satisfaction is important to us. If you are not satisfied with an eligible purchase, you may request a return or exchange within 30 calendar days from the date your order was delivered.

1. 30-Day Return Period

Customers may request a return or exchange within 30 calendar days after delivery.

To qualify for a return, products should generally:

Be unused and in their original condition
Include the original packaging when reasonably possible
Not have been damaged through misuse, improper handling, or unauthorized modification
Be accompanied by the order number or other reasonable proof of purchase

Certain products may be excluded from returns where applicable due to hygiene, safety, customization, final-sale status, or other product-specific conditions. Any applicable restrictions will be clearly stated on the relevant product page before purchase.

2. Free Returns

Orvellanova offers free returns for eligible products within the 30-day return period.

If your return request is approved, we will provide return instructions and, where applicable, the appropriate return shipping method.

Please contact us before sending a product back. Do not send merchandise to an address obtained from an old order or third-party source.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or materially different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

Order number
Description of the problem
Photos or videos of the product and packaging when applicable

After reviewing the information, we may provide a replacement, exchange, or refund depending on the circumstances.

4. Exchanges

Eligible products may be exchanged within the 30-day return period, subject to product availability.

If the requested replacement is unavailable, we may provide another appropriate resolution, including a refund.

5. Refunds

After an approved return has been received and reviewed, the applicable refund will be issued to the original payment method.

The time required for the refund to appear in your account depends on the payment provider, card issuer, bank, or other financial institution.

6. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at:

FranciscoWillbrand569044@hotmail.com

We will make reasonable efforts to accommodate cancellation requests received before the order enters fulfillment or is shipped.

Once an order has been processed or shipped, cancellation may no longer be possible and the standard return procedure may apply.

7. Return Exclusions

A return may be refused where an item has been materially damaged after delivery because of misuse, neglect, improper installation, unauthorized modification, or other customer-caused damage.

Any product-specific return restrictions will be disclosed on the relevant product page.